Contact Us
Free curl consults!
We're always here for you 🫶
Our specialists are 100% Aus based 🇦🇺
FAQ's
I can't decide which product I like. Can I ask for advice?
Of course! We would love to help you pick out the perfect item for you.
I put the wrong address on my order
If you put the wrong address in your order, you can request a redirect with Australia Post here. Please kindly note that it is your responsibility to provide an accurate and valid address.
What's your returns policy?
See our returns policy here.
How do I return a product?
Please see our returns policy.
Where are you based?
We are based in Gold Coast, Queensland. We ship Australia wide and we have a physical store & salon in Gold Coast.
How long until I receive my order?
We aim to ship all orders within 3 business days. You will receive an email once it has been dispatched. You will also have the option of express post when checking out.
My promo code isn't working. What should I do?
Contact us via the contact form & we’ll make sure you don’t miss out!
I made a mistake when putting in my order. What should I do?
We pack and dispatch orders very quickly. If your order has not been sent yet, send us an email so we can help.
Where are your products made?
From Gold Coast, Australia to East Sussex, UK to Florida, USA – our products come from a variety of places!
Customer Service
Please fill out the contact form for all questions. If it is related to an order, please include your order number.
Do you donate?
All orders donate to McGrath Foundation for cancer care