Love your results, or your money back: our Curl Promise to you
We believe in curl positivity and don’t want anyone to feel like they have to use a product simply because they bought it. To qualify for our money back guarantee, you must:
1. Contact us and explain the issue
2. We will provide advice on how to fix it
3. If you still aren’t happy with your results, send it back and we’ll process a full refund of the product cost
Our money back guarantee is only valid 7 days post delivery date. Excludes sale or discounted items. A $15 restocking fee applies. This will be deducted from your refund. We charge this to cover shipping, packaging and labour costs on our part. Customer is responsible for shipping costs to send back.
Our Curl Promise only applies to hair product and not to accessories (such as but not limited to) bonnets, brushes, clips, pillowcases and scrunchies (due to sanitary reasons).
If you wish to exchange the product for another, it is your responsibility to ship it to us and to pay $9.95 shipping fee to have the replacement sent to you. It is also your responsibility to provide your order number in the shipment.
Our Curl Love Promise is only available once per order.
Returns policy & money back guarantee
We value our customers and we want our customers to purchase will the full confidence that we provide caring support.
We offer a 7 Day Money Back Guarantee and hassle-free returns on defective merchandise from the manufacturer.
If this occurs please contact us by our fill out form to get in touch with photos of the defect(s).
We will refund the full value of returned product(s), or exchange it for items to the same value.
Please note that our refund policy does not include shipping costs. A $15 restocking fee applies. This will be deducted from your refund. We charge this to cover shipping, packaging and labour costs.
Shipping & delivery related concerns
For all shipping and delivery related concerns, please see here.
