All orders are shipping from our Gold Coast warehouse. For same state deliveries, Australia Post quote approx 1-3 business days. For East Coast deliveries, Australia Post quote approx 3-5 business days. For all other states and territories, Australia Post estimate approx 4-10 business days.
Wrong address
If you put the wrong address in your order, you can request a redirect with Australia Post here. Please kindly note that it is your responsibility to provide an accurate and valid address. Once your order has been placed, we do not have ability to change your address. If you need to change it, you need to request a redirect with Australia Post.
Currency
All prices on our website is in AUD (Australian dollar)
Order cancellations
Cancellations only are accepted within 1 hour of order placement*. This is because we operate extremely fast and process orders around the clock in order to send them out ASAP.
*does not apply if order has already been processed.
Tracking numbers
All orders will be given a tracking number once dispatched. Parcels may be split. If this is so, you will receive multiple tracking numbers.
Queries with Australia Post
Orders are shipped with Australia Post. Once left our warehouse, we have no control or intel on your order. All queries to do with your parcel and delivery are to be sent to Australia Post.
Insufficient address
If you have provided an insufficient address, most times Australia Post will return it to us. If this happens, please get in contact with us to re-send it to a valid address. Please note that this involves creating a whole new shipment with Australia Post, resulting in a $10 re-shipment charge. We cannot resend your order without receiving it first.
Dispatch timeframe
Our standard dispatch timeframe is 1-3 business days. This may vary during busy periods. If you have ordered products on pre-order, then please see the arrival date on the product you ordered for a more accurate timeframe. Express orders are always prioritised and sent ahead of standard orders.
Australia Post Partnership
We only ship with Australia Post. Australia Post is much more reliable and faster than other postal services.
Australia Wide
We ship Australia Wide
We typically dispatch online orders within 24-48 hours
We use Australia Post.
We offer flat rate shipping of $9.95.
We offer free shipping on orders over $95.
New Zealand Wide
AS OF MARCH 2025 – WE NO LONGER SHIP TO NZ DUE TO TOO MANY TRANSIT ISSUES
Customs and import taxes
We are not responsible for customs and import taxes. Please note that you are responsible for any customs or import taxes that your country imposes.
Insurance
We highly recommend ordering insurance with your order. Insurance is one of our shipping options available at checkout. Insurance helps protect orders that are damaged in transit. Items damaged in transit can only be replaced/compensated for if insurance is purchased.
Adding to orders
If you wish to order more products, you can make a seperate order.
Our Stock
We have a fully stocked warehouse and regularly restock items to avoid selling out of products as much as possible.
If you are wanting to know when we will get a certain product in, you are welcome to contact us so we can give you an approximate.
Australian cities and states
No more having to stress about location! Curly hair Melbourne, curly hair Sydney, curly hair Brisbane, & everywhere else throughout Australia can all order from our Gold Coast warehouse & enjoy free curl consults.
